FAQs

Frequently Asked Questions (F.A.Q.)

How long will my order take to receive?

ID Customs™ brand jerseys are sent directly to production and can take 7-15 business days for you to receive your order. Please note that all custom orders require additional lead time to accommodate the design process, which is influenced by two major factors:

  1. Complexity of Your Design: Semi-custom team orders are recommended for the fastest turnaround.

  2. Responsiveness: Prompt responses to our communications regarding questions and proofs can help minimize time in the design phase.

The production time after your order form and final art approval have been submitted can range from 7-15 business days, depending on the size of your order.

Order Delivery Time for Bulk Purchases

If you order more than 50 shirts, please note that the delivery time will vary from 15 to 35 business days. This timeframe does not include Saturdays , Sundays or Holidays.

We appreciate your understanding and patience as we work to produce your order to the highest quality standards. If you have any questions about your order or need further assistance, please feel free to contact us. Thank you for choosing ID Customs SportsWear!

Important Notice Regarding Shirt Design and Payment Process

  1. Payment Requirement: The mock-up process will commence only after we receive the agreed payment. No design or shirt production will take place until payment is confirmed.

  2. Timeline: Please note that the specified timeline for delivery starts only after the design has been approved. The time invested in creating the mock-up or initial design is not included in this timeline.

  3. Design Changes: If you request any changes after the design has been approved and production has started, a new timeline will be set from scratch. We cannot accommodate changes once the printing process has begun.

  4. Spelling and Information Accuracy: We are not responsible for any misspellings or inaccuracies in the information provided after the design has been approved.

  5. Payment Methods: All payments must be completed in full before any work begins. You may pay via various methods, including:

    • Credit Card
    • PayPal
    • Zelle
    • Cash App
    • In-person Cash
    • Other methods (please inquire)

  6. Design Approval: Upon receiving the initial payment (or half of the total agreed price), we will begin working on your design. Once you approve the design, each agreed shirt will then be produced. Final delivery will occur only after the full payment has been received.

By making a payment or deposit, you acknowledge and agree to all the terms outlined above.

Thank you for your understanding and cooperation!

To initiate an order of more than 50 shirts, a 50% deposit is required upon placement of the order. The remaining balance will be due upon delivery of the shirts. Delivery will not occur until full payment is received.

For Large Orders

    Time for Orders Over 50 Shirts:**  
For orders exceeding 50 shirts, the delivery timeframe extends from 15 working days to 35 working days. Please note that this countdown begins only after you have approved the design and provided all necessary information, such as logos, names, and numbers.

*Important Considerations:*  
1. *Information Requirements:* Ensure that all details are clear and finalized. If you request any additional logos, names, or changes after the initial approval, the delivery countdown will reset to zero.

2. *Order Processing:* We strive to process and ship your order as quickly as possible; however, please keep in mind that you are not our only client. Each order is important to us, and we prioritize all orders fairly.

3. *Responsibility for Delays:* If you do not provide the required information or approve the design, this may delay your order. We cannot prioritize new clients or move forward until we have the necessary approvals from you.

4. *Communication*- Please stay in touch and provide the needed information promptly to help us serve you better.

Orders of 100-200 shirts may take slightly longer than smaller orders due to the significant volume and the handmade nature of the production. We prioritize all orders fairly and will not rush your order ahead of others. Please understand that each shirt is handcrafted and not sourced from existing inventory, so the production time is longer than pre-made items. We appreciate your patience.


I have already ordered ID Customs™ jerseys, how can I re-order new or additional jerseys?

To re-order new or additional jerseys, please use our Re-Order Form located in the Menu bar above.

What if there is a misspelling or wrong size?

If there is a misspelling or if you receive the wrong size, you do not need to send the jersey back. We will gladly make a new one for you and send it within 10-15 working days.

What if I receive a jersey from another team?

If you receive a jersey from another team, we will provide you with a return shipping label so you can return it to us at no cost. We are here to help you, and this process will not incur any charges to you.

What should I do if my package is delayed?

Sometimes the Postal Service may not process packages as quickly as expected, leading to delays that are out of our control. We are committed to assisting you in any way we can to help you receive your package as soon as possible.

What is the processing time for a new jersey after reporting an issue?

The processing time for a new jersey, after you send us proof of an issue, is the same as for other orders: 10-15 working days. Please send us pictures depicting any issues with the jersey, and we will be happy to create a new one for you.

Additional Information

We sincerely apologize for any inconvenience this may cause. We strive to ensure that you receive your jerseys in a timely manner and are always here to help. Thank you for your patience, and rest assured that you will receive your jersey as soon as possible.

 

ID Customs™ Privacy Policy

Introduction

Your privacy is important to us. This privacy policy outlines how ID Customs™ collects, uses, and protects your personal information when you visit our website or purchase our products.

Information We Collect

When you place an order or interact with our website, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing information.
  • Order Details: Information related to the products you order, including customization options.
  • Communication Information: Any correspondence between you and ID Customs™, including inquiries or feedback.

How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders efficiently and accurately.
  • Communication: To respond to your inquiries and provide updates about your order status.
  • Design Process: To facilitate the design and production of your customized products based on your specifications.
  • Marketing: To send you promotional materials and offers if you have opted-in to receive them.

Order Processing Timeline

ID Customs™ brand jerseys are sent directly to production and typically take 7-15 working or business days to ship. The timeline is influenced by:

  • Design Complexity: More intricate designs may require additional time.
  • Your Responsiveness: Quick replies to design-related queries help expedite the process.

Re-Ordering Jerseys

If you want to reorder ID Customs™ jerseys, use the search bar on our website to find your team name or navigate through the menu to access your team's page. You will need to log in with your password to access your previous designs and place new orders.

Modifications and Charges

Any changes to your order, including color modifications or other adjustments, will incur additional charges of $15-$50 per hour based on the nature of the modifications.

Product Specifications

All ID Customs™ Jerseys are crafted to the exact specifications of professional paintball players. The jerseys are made from:

  • 100% Premium Polyester: Featuring advanced moisture-wicking and anti-microbial properties.
  • Dye Sublimation: Ensuring vibrant designs that won’t fade, crack, or peel.

Data Protection

We implement various security measures to ensure the safety of your personal information. Our website uses encryption and secure servers to protect sensitive data.

Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections to your data.
  • Withdraw consent to the collection of your information at any time.

Changes to This Privacy Policy

ID Customs™ reserves the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at [insert contact info].

Team Logo Design Process at ID Customs™

At ID Customs™, we understand the importance of your team's logo and strive to create a design that truly represents your vision. Here’s what you can expect from our logo design process:

Design Concept and Completion

  • Initial Consultation: We welcome your ideas and inspirations. Share your vision with us—whether it's a sketch on paper, a specific font, or general themes—and we will collaboratively incorporate them into your logo design.
  • Turnaround Time: Once we have gathered your ideas, we aim to deliver a draft of your logo within 24 hours.

Final Deliverables

  • After the design of your shirts is completed and delivered, you will receive your logo or design in one of the following formats:
    • JPEG or GIF File: These formats are perfect for various applications, such as social media (Facebook, Twitter, etc.) or any other use you might have in mind.
    • Email Delivery: We will send your logo via email, or provide it on a USB, depending on your preference.

Design Collaboration

  • Our designers will work closely with you, merging our creative input with your ideas. We may suggest enhancements or adjustments to colors and design elements to ensure that the final product looks fantastic on your jerseys.
  • Even if you're unsure about what you want, we're here to help! We can start from scratch based on your general concepts and develop a logo that you’ll love.

Additional Files

  • If you require the original design files in PSD (Photoshop) format for further customization or printing, we offer these at an additional charge of $300. This fee provides you with high-quality files that can be used for various marketing and printing needs.

Questions and Support

  • If you have any questions or need further information, please don’t hesitate to contact us. You can reach us via phone or send us a message, and we will be happy to assist you.

Thank you for choosing ID Customs™ for your team logo design needs! We look forward to creating something amazing together.

Thank you for choosing ID Customs™! If you have any other questions or need further assistance, feel free to reach out to us.